Client Journey Survey Tool

Discover the tech stack you need to enhance your client journey by selecting the methods you use or plan to use in 2025.

1. Awareness Stage: How do consumers become aware of your business?

Online Search Directory Sites Website Social Media Word of Mouth Podcasts Influencer Marketing AR Ads Voice Search Interactive Billboards Geo-Targeted Push Notifications AI-Driven Recommendations Livestream Events

2. Consideration Stage: What makes consumers consider your business?

Reviews/Reputation Video Ease of Communication Online Interaction Responsiveness Inbox Form Fill Ask for an Estimate VR Tours AI Chatbots Interactive Quizzes Live Video Consultations User-Generated Content (UGC) Gamified Experiences Personalized Email/Video Messages

3. Purchase Stage: How do your customers pay you?

Automated Online Payments Mobile Payments Other (e.g., in-person payments) Purchase a Product or Service Cryptocurrency Payments Buy Now, Pay Later (BNPL) Voice-Activated Payments Subscription Models In-App Purchases Contactless Payments

4. Service Stage: What level of service can your customers expect?

Client Login Area Customer History Prompt Follow-Up Email & Text Transparency Make an Appointment AI-Powered Service Updates IoT Integration AR Support Blockchain for Service Records Virtual Assistants Predictive Maintenance Alerts

5. Advocacy Stage: How do your customers support and promote your business?

Reviews/Reputation Social Media Email & Text Referrals Video NFT Rewards Community Forums AI-Generated Testimonials Metaverse Events Loyalty Tokens Interactive Stories

6. Lifetime Value Stage: How do you build loyal and promote lifetime customer loyalty?

Social Media Marketing Campaigns Coupons & Offers Re-engagement Re-reminders AI-Personalized Offers Subscription Renewals Virtual Loyalty Programs Dynamic Pricing Gamified Loyalty Challenges Cross-Platform Notifications

Your Tech Stack Categories

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by Shelly Bouse

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